News

Good Afternoon, I wanted to provide status of Altice’s efforts to restore services to Long Island communities. Altice has teams deployed around the clock in your communities to restore services as quickly as possible.  We have made significant progress in restoring services, with the percentage of customers on Long Island without service due to the storm falling from more than 33% immediately following the storm to less than 4% today.  However we will continue working diligently to ensure all our customers have their services restored, and I will do my best to provide more granular information on the status of customers in individual communities as soon as possible.   Below is additional information for you to share with your constituents relating to our services.   Specifically, below  are: 1) Trouble Shooting Tips for customers on Service Restoration, 2) Ways for Customers to Contact Us to Report Service Issues, and 3) Information on how to Request Credits.   Service Restoration:  Trouble Shooting Tips  Once power has been restored to your home, your Optimum services should be back up and running.   If you experienced a loss of power, it is best to restart your equipment using the following steps: Unplug your equipment from  … Read more

Hello-This is the August 11th Village of Flower Hill storm recovery update. I am happy to report that the Village has had the majority of power restored to residents but pockets of outages still remain. The Village staff and I will not stop until we get confirmation that every resident has had power restored.   Given PSEG’s continued issues with identifying outages I am asking residents without power to call our Village Hall or email us at info@villageflowerhill.org with your address and contact info so we can follow with PSEG as well. Continue to treat downed wires as live and do not approach them.   We are scheduling another limb and branch pick up for this weekend and will provide further details when they have been finalized. We apologize to anyone that we were not able to get to this past Sunday. Some additional updates for everyone:   -PSEG will be doing some surveying of the power lines on the island by helicopter so please do not be alarmed if you hear a low flying helicopter in the area.   -We have been informed that residents are responsible for damaged or displaced mast-poles and must work with their own electricians  … Read more

August 11, 2020   Daniel Eichorn , P.E. President & CEO, PSEG Long Island Uniondale, NY   Dear Mr. Eichorn I am writing to you today to express my Village’s displeasure and frustration with PSEG’s response to Tropical Storm Isaias regarding power restoration and ongoing communications failures. Currently, over half of the Village of Flower Hill is without power and estimates for restoration continue to change and be pushed back. Many residents are exasperated as this is the same experience they had after Super Storm Sandy. The number one issue is that we need crews in our community now. It has been forty-eight hours since the storm and residents have not seen PSEG restoration personnel in the community. These PSEG customers have been abandoned. The only PSEG personnel I have spoken with in person has been assigned to keep an eye on a two day old live wire. They repeatedly tell me someone is supposed to be dispatched to turn it off at the end of their shift and then that does not happen. This is unacceptable from a safety and communications perspective. Flower Hill is currently being under reported for the number of outages because of the communications failure  … Read more

August 10, 2020   Thomas Flacone, CEO Long Island Power Authority 333 Earle Ovington Blvd. Suite 403 Uniondale, NY 11553   Daniel Eichorn, P.E. President & CEO, PSEG Long Island 333 Earle Ovington Blvd. Uniondale, NY 11553   Dear Mr. Falcone & Mr. Eichorn, We Village Mayors are contacting you collectively representing various parts of Manhasset, Port Washington, and Roslyn to demand immediate deployment of additional resources into our communities. Our residents and our teams have patiently tried to work cooperatively with little to no operational support. Our communities continue to manage serious public health situations presented by downed lines, COVID-19, and residents now not having power for six days. The continued delaying of restoration times and lack or operational support is unacceptable. Despite all of the failures throughout the PSEG system of operations and communications, the people of PSEG, like our municipal representative team, led by Kim Kaiman, and our crews on the ground are operating professionally under the harshest conditions including systematic failure. While billions of dollars have spent to improve the system since Superstorm Sandy, we can tell you this region is experiencing the same failures. While we are aware that crews have been called in from  … Read more

This is the August 10th Village of Flower Hill storm recovery update. Yesterday saw significant progress throughout the Village on power restorations for many residents, however PSEG still has more to do. Like many of you I am still without power and continue to get conflicting reports from PSEG. Given all of this I am grateful for all of the out of state support we are receiving and encourage you to thank these men and woman.   Our staff is working tirelessly to stay on top of PSEG with the information you are providing us. Given residents continue to experience outages I am encouraging residents who are still without power to call our Village Hall or email us at info@villageflowerhill.org with your address and contact info so we can follow with PSEG as well.   Due to the extensive damage the multiple crews we had working yesterday to do branch and limb pick up were not able to get through the entire Village. Please do not worry we will be scheduling another pick up day to finish the job.   -Continue to treat downed wires as live and do not approach them   -Please assist any crews that come into  … Read more

Dear Flower Hill Residents, This is the August 9th Village of Flower Hill storm recovery update. I am excited to report that we are seeing more power restorations throughout the Village and more power crews entering our area. Some crews are doing assessments to prepare for the actual restoration work so please do not get frustrated if crews come in and leave the area. Also, We Care Tree Service is working its way through the Village to take limbs and branches left at the curb. The fact is that too many outages remain and some restorations times are being pushed back until Tuesday. I continue to be in constant communication with PSEG over this continued failure and to provide you with updates. Given this track record of delays I continue to ask residents to prepare for a few more days without power. -Please assist any crews that come into the neighborhood in any way possible many of them are from out of state and may be unfamiliar with the area. If you need to engage them please wear a mask and maintain a social distance of 6 feet. -If you get an update from PSEG that your power has been  … Read more

Hello- This is the August 8th Village of Flower Hill storm recovery update. We have begun to see some power restorations in the Village but most of our outages still remain. I remain in constant contact with PSEG and our other elected officials to express our displeasure with their response to the storm. I called on PSEG yesterday to once again immediately address all downed wires in our Village as they present an immediate safety hazard. In response PSEG dispatched crews and inspections were carried out throughout last night and into the early hours this morning. PSEG’s latest estimates have power being restored thought this weekend and jobs requiring more extensive work taking them into Monday. So I continue to ask residents to prepare for several more days without power. Please assist any crews that come into the neighborhood in any way possible. Please report any new power outages or if you have not reported downed wires to 800-490-0075 immediately. I want to ask everyone to review their safety measures most importantly: -Do not approach any downed wires, all downed wires should be treated as live. -If you are running a generator please also check that your Carbon Monoxide detectors  … Read more

This is the daily storm recovery update for Flower Hill. Like most of you I continue to be without power for a third day and the estimated restoration time has been pushed back to Sunday. The Deputy Mayor and I are regularly driving through the Village to evaluate the situation and communicate with our residents.   Staff continues to report outages to PSEG and provide updates to our residents. If you lost power this morning immediately report it to PSEG at 1-800-490 0075.   Restoration times in the Village vary from tonight through Sunday but based on PSEG’s past performance I cannot believe this and ask that you prepare for several more days without power. I expect rain and possible thunderstorms to hinder efforts as well. PSEG’s response to this storm has been in no uncertain terms a failure and I sent a letter to PSEG yesterday and our state representatives highlighting those failures.   I am also in contact with out other local town, county, and state officials who are advocating on our behalf. The County Executive’s team is working on the traffic light outages on Port Washington Blvd.   -Verizon and Altice have told us they will provide restoration estimates  … Read more

Residents, This is the August 6th storm recovery update. My morning assessment of the Village indicates while some homes have had power restored a majority of the Village is still without power. In talking to PSE&G they say we will continue to see progress through today and tomorrow but some homes may not have restoration until Saturday. I share your frustration with PSE&G and I continue to communicate our disapproval with their response. Besides a continuing communications failure the restoration timeline being moved back for many residents is unacceptable. Currently, village staff are relaying any reported power outages to PSE&G to ensure the company has accurate information for our area.   PSE&G has set up a distribution center for water & ice at 250 Willis Ave. (Roslyn Heights).   If you do see power crews in the area please support them in their work in any way possible and do not take your frustration out on these front line workers.   We have also contacted Verizon and Altice and they are currently evaluating those systems for restoration and will have better estimates once power is restored.   Please do not forget that we have arranged for branches and limbs to  … Read more

Please help us determine how our government can better prepare for a disaster by taking this survey. The Nassau County Hazard Mitigation survey is 31 questions long and should take no more than 15 minutes to complete. You will be asked about hazards that concern you, your experiences with disasters, and how you think Nassau County should respond to future disasters. Your feedback will make Nassau County more prepared! This is the link to the survey: https://www.surveymonkey.com/r/NassauHazards